I was helping with the set up for the Salsa Challenge on Friday at Tempe Beach Park. It was a challenge because the client was a little nervous due to the past event manager no longer being with us. He was the main contact with the company and had done the event every year. We took care of what she needed us to be done but it was not easy. We needed to make sure we gained the trust of the client.
It was a great learning experience and I got to use my customer skills :) with the client. The event is today, I had to do a set for another job and could not be there for the actual event. I made sure I left a trusty substitute and the client was comfortable with our event coordinator.
the set ran smoothly and last time I checked the event is running smoothly aswell and the client is happy, which is the main thing.
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With my internship I had to deal with many high maintenance clients who are nervous about the event. In situations like these you just have to reasure them and make sure to answer their concerns. It is very important to have good customer skills and to be good at communicating in order to gain their trust and to keep them happy because in the end it is all about the client satisfaction!
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